حملة توظيف كبرى في تخصصات عده لدى شركة سام للهندسة والتجارة
حملة توظيف كبرى في تخصصات عده لدى شركة سام للهندسة والتجارة
IT Technical Support Engineer
SAM Engineering & Trade Co.
Amman, Jordan
IT Technical Support Engineer
Role Objective:
The purpose of this position is to provide first- and second-level desktop technical support services to the SAM Engineering community of users.
The role holder is responsible for handling all IT-related technical issues, providing real-time support and resolutions, and coordinating with different units and stakeholders to ensure that all systems and services are always operating at an optimal level.
Job Description
Job title: IT Technical Support Engineer.
Duration: 1 year (with possible extension).
Start Date: ASAP.
Reports to: IT Department.
Detailed roles & Responsibilities:
1. Basic Technical Support
Help Desk Support: Respond to user queries via phone, email, or chat.
Troubleshooting: Diagnose and resolve hardware, software, and network issues.
User Account Management: Handle tasks like password resets, account creation, and user permissions.
2. Hardware and Software Management
Installation & Configuration: Install, configure, and update hardware and software as needed (printers, desktops, laptops, etc.).
System Maintenance: Perform routine system maintenance and ensure systems run efficiently.
Hardware Repair: Basic repair and replacement of hardware components (e.g., hard drives, RAM).
3. Network Support
Basic Network Troubleshooting: Identify network connectivity issues (LAN/WAN), Wi-Fi problems, and assist in network setup.
Monitoring Network Performance: Use basic tools to monitor network uptime and performance.
VPN & Remote Access: Assist users with connecting to the company’s VPN or remote systems.
4. User Support & Training
End-User Training: Provide guidance to users on software, hardware, and IT policies.
Documentation: Create and maintain documentation for troubleshooting procedures, FAQs, and IT knowledge base.
5. Security & Compliance
Basic Cybersecurity Support: Ensure antivirus, firewalls, and security patches are up to date.
Access Control: Monitor and manage user access and permissions based on company policies.
Incident Reporting: Report and escalate cybersecurity incidents or breaches to senior team members.
6. Backup and Recovery
Data Backup: Assist in monitoring and ensuring that backups are performed regularly.
Data Recovery: Help restore lost or corrupted data.
7. Collaboration with Senior Teams
Escalation Support: Escalate complex issues to senior IT staff when needed.
Learning & Development: Engage in self-learning and training under senior team members’ guidance.
8. Software Licenses & Inventory
Inventory Management: Keep track of IT assets and software licenses.
License Management: Ensure compliance with software licensing agreements.
9. Remote Support
Remote Troubleshooting: Provide support for offsite users using remote desktop tools.
Qualifications, experience and skills
Associate’s degree or Diploma in Computer
A+, MCSE, or other technical certifications; ITIL preferred.
1 to 3 years of experience providing desktop technical support in a Windows and multi-platform
networking environment.
1 to 3 years of experience maintaining and supporting a geographically dispersed desktop environment
within large-scale wide and local area networks.
1 to 3 years of experience configuring and installing desktop network systems and devices.
Excellent organizational and time-management skills.
Effective communication skills, both written and verbal.
Ability to work collaboratively in a team environment.
Car License (Manual) is a plus.
Job Notes
Nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not strategies
If you meet the qualifications and are interested in this exciting opportunity, please submit your resume to hr@samengineering.com with the subject line “ IT Technical Support Engineer “. We look forward to hearing from you!
